Shipping and delivery of your order

• Order tracking :

When you complete your order, your request will be added to "My Orders" section of your personal account on our website you can track your order at any time in this section.

If there is any problem during the purchase, you can contact us at the email address:  [email protected]

Or you can contact us directly using any of the communication channels available through Click here.

• Delivery cost :

The delivery cost of the products according to the prices mentioned on the site.

• Delivery Date :

This information will be displayed to you on the website.

The estimated delivery timings will be as follows:
- Estimated delivery time of the product: from us to the shipping company will be at the same day and up to 3 days,
- After the product is delivered to the shipping company delivery speed depends on the shipping company itself, but we will do our best to get it to you as quickly as possible.

• Delay in delivery :
  1. If the product got delayed in delivery due to reasons beyond our control, we will contact you as soon as possible to let you know, and we will take steps to minimize the consequences of delivery delays.
  2. If there is no one at your address to receive the product and the product cannot be delivered, we will inform you about alternative procedures to receive it.
  3. If you are unable to collect the product from us as agreed or you cannot reschedule the delivery at your address, we will contact you for further instructions.
  We will cancel your order in accordance to these Terms of Sales when we are unable to contact you, or arranging a new date for delivery or receipt, sure thing despite our continuous efforts in this regard.

• Shipping mechanism :

Orders are dispatched by one of the local courier companies.

The shipping company is responsible for any damage that may occur during transportation, that's why when your order arrives, we prefer you to open your shipment next to the courier representative and to make sure that the products are not damaged.

If there is any damage to the product, ask the shipping agent to write a report and do not receive the product, and then please provide us with information as soon as possible to our email address: [email protected]

• Issuance of invoices :

We will issue an electronic invoice for your purchase and send it to the email address you provide to us.