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“First of all, thank you for choosing markosin.com. When you complete your order, your products
It is transferred to the cargo unit of markosin.com and "Premium" packaging is made. In this way, your product is protected.
You can see the status of your order on "My Account > My Orders" page, and the cargo status in the "Order Tracking" page.
You can view the page whenever you want.
We send your orders with our contracted cargo company "MNG Cargo" and "Yurtiçi Cargo". may occur during transport.
The shipping company is responsible for damages.
For this reason, when your order reaches you, you will receive your package next to the courier.
We kindly ask you to open it and make sure that the products inside are undamaged. any of the product
In case of damage, do not take delivery of the product by asking the cargo officer to keep a report and as soon as possible.
Please inform us at our e-mail address at [email protected] or on our phone number 0850 665 60 55 as soon as possible.
Provided that the products you have purchased from Markosin.com have not been used, the return period is from the invoice date.
from 15 days. Return shipping costs belong to us. The shipping fee will be covered by us.
Shipments should only be made with MNG Cargo, our contracted cargo company (CONDITIONAL TO USE ON RETURNS).
Shipments sent from companies with payment against us are not accepted. Free return shipping
Our code is 510 572 221. When you return a product, after receiving confirmation of acceptance from product inspection, payment
Your money will be refunded by sticking to your form. If you made your payment with a debit/credit card, the money
Your refund will be returned to the card you paid for within 4-10 business days.
If you have made the payment with the option of payment at the door, it will be returned to the IBAN number you will send to us within 3-7 working days.
is done. * INVOICE IS MANDATORY FOR RETURNS. For more detailed information on the subject;
Customer Service: 0850 665 60 55 Whatsapp: 0539 412 12 90 Fixed Line: 0212 422 03 02
When you complete your order, your order will be added to My Orders section on My Account page. You can follow the status of your order at any time from this section.
If you encounter any problems during the ordering process, you can contact us at [email protected] e-mail address.
You can only cancel your orders by sending information to us at [email protected] before the product is delivered to the shipping company.
Your orders are shipped by Yurtiçi Kargo.
When your products are shipped, an e-mail will be sent to your e-mail address that is registered in the system.
The shipping company is responsible for any damage that may occur during transportation. For this reason, when your order is delivered to you, we kindly request that you open your package next to the cargo officer and make sure that the products coming out are undamaged. In case of any damage to the product, ask the cargo officer to keep a report and take the product back and inform us as soon as possible at our [email protected] e-mail address.
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